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Privacy Policy

We collect and protect the information you share when you open an account, deposit via bKash, Nagad or Rocket, and use our lobby. This policy explains what we gather, how we use it, and the choices you hold over your own data.

Account data protectionPayment activity recordsDevice and session logsYour access rightsRequest deletion anytime
winbeat Privacy Policy
DATA SAFEGUARDS

How We Protect Your Information

Account credentials travel over encrypted connections, and wallet details are tokenised so our support team never sees your full bKash or Nagad PIN. We review access logs weekly to catch unauthorised login attempts, and session cookies expire after 30 days of inactivity to limit exposure if you lose your device.

Encrypted Transfers

Every deposit instruction you send through bKash, Nagad or Rocket moves over HTTPS, and payment tokens are hashed before storage. Even if a log leaks, the raw account number stays hidden from anyone reading it.

Cookie Management

We drop a session cookie when you sign in to remember your login state and language choice. You control cookie lifetime in your browser; deleting them will log you out but does not erase your account data on our servers.

Access Controls

Only designated staff can view account records, and each lookup is logged with a timestamp and reason. If you notice a login from an unfamiliar device, change your password immediately and contact support to review recent activity.

Retention Periods

Transaction history stays on file for the duration our compliance framework requires, typically several years. After that window, we anonymise the records so they can no longer identify you, unless a legal hold or dispute extends the retention mandate.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account entirely, start a chat or send an email. We respond to data requests within a few business days and walk you through the verification steps before releasing or removing records.

Live Chat Open the chat widget from any page and tell the agent you need help with a privacy or data request. They will confirm your identity through your registered mobile number before proceeding with the inquiry.
Email Support Write to our support address with your username and a brief description of your request — access, correction or deletion. Expect a reply within two business days with next steps and any documents we need from you.
Account Settings Log into your profile and visit the privacy section to download a copy of your data, update communication preferences, or submit a deletion request. The export arrives as a JSON file within 24 hours.

Common Privacy Questions

We save your mobile number, username, chosen password hash, and the wallet account ID you link for bKash, Nagad or Rocket deposits. Game session logs and IP addresses are kept to secure your account and resolve disputes.

Yes. Log into account settings and request a data export, or contact support by chat or email. We send a JSON file with your registration details, transaction history, session logs and communication records within 24 hours.

Open a chat or email support with your username and ask for account closure. We verify your identity, then remove login credentials and anonymise transaction records after the mandatory retention period ends, unless a legal hold applies.

We pass tokenised payment instructions to bKash, Nagad and Rocket to process deposits and withdrawals, but we never sell or rent your data to marketing firms. Only our payment processor sees the masked account reference needed to complete the transfer.

Inactive accounts remain on file until you request deletion or the legal retention window closes. Session cookies expire after 30 days of no activity, logging you out automatically, but your registration and transaction history stay intact until you ask us to remove them.

Click the unsubscribe link at the bottom of any marketing message, or log into your profile and turn off promotional notifications. You will still receive account-security alerts and transaction confirmations because those are operational, not marketing.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.